Los Angeles County Metropolitan Transportation Authority

Job Specification




Pay Grade
HCC ($183,123.20 - $228,904.00 - $274,684.80)
Job Summary
Leads the overall function of Information Technology Services (ITS) and provides strategic direction for Metro′s use of information technology across all business units to support the needs and enhance the operations of the agency.
Duties and Responsibilities
  • Plans, organizes, and directs the work of information systems functions, including information systems development and support, infrastructure engineering and operations, technical support, information security, etc.
  • Analyzes complex business needs and provides strategic direction for Metro′s use of information technology to achieve agency goals
  • Establishes and carries out departmental goals and objectives
  • Ensures that staff utilizes appropriate technology to provide swift, accurate, and secure access information in a highly efficient and effective manner
  • Plans, develops, and administers all departmental policies and procedures
  • Ensures proper technology standards are established and followed
  • Forecasts Metro's information systems needs concerning hardware, software, and human resources staffing
  • Directs the preparation of RFPs (Requests for Proposals) for various technology projects and negotiates contracts
  • Coordinates the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects
  • Directs the acquisition of all computer hardware and software for Metro
  • Maintains awareness of changing IT trends, innovations and regulations which might impact the agency
  • Directs research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
  • Develops solutions for challenges arising from constrained and conflicted resource demands
  • Chairs the Information Systems Steering Committee
  • Represents Metro before outside agencies, organizations, and inter-departmental task forces and committees
  • Prepares and presents comprehensive written and oral reports to Metro management and the Board of Directors
  • Participates in the department's information security, disaster recovery, and safety programs
  • Oversees preparation and administration of the departmental budget
  • Establishes and maintains a staff of skilled employees to support technology for Metro
  • Provides guidance, coaching, mentoring, training, and oversight for assigned staff
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

    May be required to perform other related job duties

Essential Knowledge, Skills and Abilities

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
  • Theories, principles, and practices of information systems, including advanced technology, systems, integration, and state-of-the-art hardware and software systems
  • Applicable local, state, and federal laws, rules, and regulations governing information systems within a public agency environment
  • Public agency procurement procedures and contract administration
  • Long-range information systems strategic planning methodology and techniques
  • Business process analysis and redesign
  • Leadership principles and management theories
  • Project management principles and applications
  • Budget planning and administration

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
  • Planning, organizing, and directing the work of information systems functions
  • Providing leadership and determine strategies to achieve goals
  • Communicating effectively orally and in writing
  • Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
  • Facilitating and negotiating at individual and group levels
  • Planning financial and staffing needs
  • Active listening and assessing client needs
  • Project management

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
  • Oversee and manage large-scale projects serving a diverse group of stakeholders across all business units within Metro
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Prepare comprehensive reports and correspondence
  • Interact professionally with various levels of Metro employees, the Board of Directors, and outside representatives Communicate effectively orally and in writing
  • Exercise sound judgment, compassion and creativity in making decisions and resolving conflicts
  • Foster an environment of respect, trust, and collaboration
  • Make financial decisions within a budget
  • Supervise and mentor assigned staff
  • Read, write, speak, and understand English
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis. A typical combination includes:

  • Bachelor's Degree in Information Systems, Computers, Business, or a related field; Master's Degree in a related field preferred

  • Five years of relevant executive management-level experience in information technology

Certifications/Licenses/Special Requirements
  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions
  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required
  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required


Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised

This classification is at-will and the incumbent serves at the pleasure of the hiring authority.

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.