Under moderate supervision, provides customers with assistance regarding Transit Access Pass (TAP) services and usage, documents all call activity comments and/or complaints utilizing designated computer system, and responds to issues with TAP cards by advocating for customers with specific agencies.
May be required to perform other related job duties
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Two years of relevant experience working in a Call Center environment performing customer service and clerical office duties
Ability to understand and speak a language other than English may be required for some positions
Must be able to work various hours with various days off
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Typical office situation
Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
DisclaimerThis job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.