Under moderate supervision, responds to telephone and walk-in TAP (Transit Access Pass) related inquires and complaints to conduct the sales of TAP products and assist customers in obtaining reduced fare rates to travel by public transportation; may provide support to Lost and Found by receiving, storing, inputting information into computer system on, and retrieving lost items.
May be required to perform other related job duties
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Two years of relevant experience working in a customer service environment performing functions in at least two of the following areas in-person public contact, cash handling, and/ or office/ retail clerical work
Personally accountable for assigned fare media and use of TAP sales equipment
Subject to periodic, unannounced audits of sales transactions and sales records
Valid California Class C Driver License
May be required to operate a company vehicle
Must utilize all required safety equipment
New employees must successfully complete a training program at one or more of Metro's Customer Centers and other Customer Service and Sales work locations
Must wear Metro issued uniform
May be required to communicate orally and in writing in a language other than English for some assignments
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Typical office situation
Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
DisclaimerThis job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.