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Los Angeles County Metropolitan Transportation Authority

Job Specification

HEARING OFFICER

 

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Pay Grade
H1K ($72,529.60 - $90,646.40 - $108,763.20)
Job Summary

Adjudicates second-level appeals of Metro parking tickets, customer code offenses, and ExpressLane violations.

Duties and Responsibilities
  • Reviews written declarations and accompanying evidentiary materials; evaluates validity and lawfulness of contested parking, customer code violation, and ExpressLane violation citations; and makes findings of fact and renders verbal and written decisions in the context of all factors applying the law to the facts
  • Conducts personal appearance hearings and written declaration second-level appeals; interviews witnesses, makes findings of fact, and renders verbal and written decisions in the context of all factors
  • Maintains an appropriate level of decorum and guards the independence and integrity of the adjudicative process; manages and controls contentious proceedings effectively
  • Completes necessary investigation procedures in a consistent and timely manner following established procedures
  • Interfaces with employees of other Metro departments and contractors to obtain necessary information related to policies, procedures, or answers to specific questions or situations needed to complete cases
  • Accesses and interprets all relevant data from applicable statutes, databases, and case files
  • Writes concise, accurate legal opinions concerning proceedings and promptly adjudicates matters based upon the facts, law, evidence, and Metro policy
  • Inputs, into a computer database, all records of proceedings adjudicated utilizing case management system, voice recording software, and other modalities to document the proceedings
  • Creates and maintains records in an accurate and timely manner
  • Works cooperatively with other Metro staff
  • Communicates effectively using a judicial demeanor with the appellant as the representative of Metro
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out


    May be required to perform other related job duties

Essential Knowledge, Skills and Abilities


Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

  • Theories, principles, and practices of modern adjudication proceedings, including laws of evidence, due process, civil and criminal procedure, court room demeanor, and appropriate methods of resolving conflicts and disputes
  • Applicable local and state laws, ordinances, codes, and regulations governing public transit, including the California Penal Code, California Vehicle Code, California Public Utilities Code, and LACMTA (Los Angeles County Metropolitan Transportation Authority) Administrative Code
  • Modern law enforcement practices
  • Process and administration of work using paperless software programs and databases
  • Applicable business software applications


Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Conducting adjudicative processes professionally with a respect for appellants and due process, including the notion of fair hearings, the opportunity to be heard, and the ideal of justice
  • Mediating and resolving disputes
  • Making sound decisions and judgments promptly and without bias
  • Preparing clear, concise written decisions and other required documents
  • Proactively analyzing situations, identifying problems, making recommendations, and implementing solutions
  • Complying with training and instructions
  • Communicating effectively orally and in writing
  • Interacting professionally with various levels of Metro personnel and representatives from outside agencies and organizations


Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

  • Understand, interpret, and apply law, rules, regulations, policies, and procedures
  • Compile, analyze, and interpret complex data
  • Write clear and logical decisions that reflect the facts applied to the law
  • Deal with stressful and hostile interactions with members of the general public
  • Establish and maintain effective communication with staff and diverse ethnic and economic groups
  • Complete required ongoing training and development programs
  • Prepare and provide comprehensive records of all adjudicative processes
  • Represent Metro before the public
  • Read, write, speak, and understand English
Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

  • Juris Doctorate degree


Experience

  • Three years of relevant experience in parking citation hearing adjudication; mediation, arbitration, dispute resolution, conduct of administrative hearings, or equivalent experience as an attorney in the criminal, civil, dependency, or juvenile courts; administrative hearings or other high-volume courts environment which require problem solving on a one-to-one basis and knowledge of court room demeanor and practices


Certifications/Licenses/Special Requirements

  • Licensed Attorney eligible to practice law in California and in good standing, active status
  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
  • Completion or the ability to complete prior to commencing employment, at least twenty (20) hours of training as required by California Vehicle Code Section 40215 (4) (b) and other training as may be required
  • Oral and written fluency in languages other than English highly desirable
Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • Typical office situation
  • Close exposure to computer monitors and video screen
  • Exposure to physical and verbal abuse by clients/customers and/or general public 
  • Local Travel 


Physical Effort Required

  • Sitting at a desk or table
  • Operate a telephone, web or video cam or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Walking (distance 5' to 100') 
  • Light lifting or carrying 25 lbs. or less 
  • Communicating through speech in the English language required
 

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Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised
Non-Contract4246Exempt09-MAR-1109-AUG-21

Disclaimer
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, or Temporary employee and/or is assigned to the Office of Inspector General (OIG) or Board Clerk's Office.

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

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