Los Angeles County Metropolitan Transportation Authority

Job Specification




Pay Grade
H1M ($86,153.60 - $107,681.60 - $129,209.60)
Job Summary

Plans, organizes, and manages Metro′s HEAR (Helping Employees Access Resources) Program, including the Americans with Disabilities Act (ADA) Interactive Process, to ensure that employee complaints are addressed at the lowest possible level and to contribute to a culture in which employees are heard and treated with respect.

Duties and Responsibilities
  • Plans and manages Metro′s HEAR Program, including the ADA Interactive Process, to ensure compliance with Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA)
  • Manages the development and implementation of strategies, goals, budgets, policies, and procedures for Metro′s HEAR Program
  • Receives and reviews employee issues and/or concerns, such as complaints and disputes arising from employment with Metro, and investigates and/or refers the matter to the appropriate department
  • Conducts investigations into alleged violations of human resources and administrative policies and procedures
  • Facilitates meetings with management and assigned staff to review, discuss, and mediate issues/ conflicts; makes good faith effort to resolve matters
  • Develops and coordinates responses to complaints and issues with the appropriate department
  • Provides advise and makes recommendations on disciplinary matters, up to and including termination of an employee
  • Maintains case files and protects confidential information
  • Manages stakeholder round table meetings to ensure the organization utilizes comprehensive and legally sound approaches to problem solving
  • Serves as lead for the agency′s Threat Management Team and administers the violence prevention policy, as well as other agency-wide violence prevention programs
  • Reviews and analyzes requests for violence threat assessments and makes recommendations based on applicable laws, internal policies, and guidelines
  • Develops and implements training programs regarding subjects such as employment policies, bullying, and harassment
  • Advises management and staff on Metro′s relevant policies on discrimination, harassment, and grievances
  • Works on special projects to assist management with confidential and sensitive issues relating to employees
  • Oversees a Disability Compliance team; supervises, trains, mentors, and motivates assigned staff
  • Complies with Metro′s efficient and effective bill paying standard to ensure project and cost center invoices are paid in a timely manner
  • Oversees, monitors, and adheres to department/unit budget, goals, and schedules which comply with agency-wide fiscal responsibility
  • Develops and delivers quality projects from inception to close-out on time and within scope and budget
  • Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out


May be required to perform other related job duties

Essential Knowledge, Skills and Abilities

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

  • Theories, principles, and practices of specialized investigative techniques and report writing, interviewing methods, workplace violence prevention, equal employment opportunity, human resources management, and public sector labor relations
  • Applicable local, state, and federal laws, rules, and regulations pertaining to human resources, Equal Employment Opportunity (EEO), labor relations, Americans with Disabilities Act (ADA), and the California Fair Employment and Housing Act (FEHA)
  • Training and presentation techniques
  • Labor contracts
  • Modern management theory
  • Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Performing work in support of building an inclusive and respectful workplace culture
  • Planning and conducting workplace investigations; interviewing and gathering facts from various sources
  • Handling highly confidential information
  • Analyzing situations, identifying and solving problems, recommending solutions, and evaluating outcomes
  • Exercising sound judgment and creativity in making decisions
  • Communicating effectively orally and in writing
  • Preparing reports, memoranda, and other correspondence
  • Interacting professionally with various levels of Metro employees and outside representatives
  • Collaborating effectively with diverse groups of stakeholders
  • Participating effectively in mediation and conciliation to resolve outstanding complaints at the lowest possible level
  • Supervising, training, mentoring, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

  • Work in an environment of employee relations, equal employment opportunity, and other related programs
  • Meet tight time constraints and deadlines
  • Access training needs, prepare lesson plans, and facilitate training programs
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Read, write, speak, and understand English
Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year  basis. A typical combination includes:


  • Bachelor's Degree in Public Administration, Employee Relations, or a related field; Master′s Degree in a related field preferred and/or Juris Doctor degree (JD) with focus on Employment Law preferred


  • Six years of relevant experience or three years of relevant supervisory-level experience working in an employment law, employee/labor relations, or human resources function handling employee complaints, grievances, and personnel issues and making appropriate investigations and recommendations; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
  • Licensed Attorney or Paralegal certification with focus on Employment Law preferred
Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required

  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required


Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised

This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, or Temporary employee and/or is assigned to the Office of Inspector General (OIG) or Board Clerk's Office.

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.