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Los Angeles County Metropolitan Transportation Authority

Job Specification

SENIOR ACCOUNT EXECUTIVE

 

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Pay Grade
H1J ($67,100.80 - $83,886.40 - $100,692.80)
Job Summary

Generates new business revenues by developing and maintaining partnerships with businesses and educational institutions to promote and sell Metro programs and services, develop new riders, and increase overall ridership.

Duties and Responsibilities

Incumbents will be assigned to one of the following areas sales or client support services

  • Achieves established production, service, sales, and marketing goals by working on assigned projects, tracking program activity, and providing regular written recap reports
  • Manages internal and external sales leads
  • Contacts and meets with employer and business groups to provide details of Metro services, programs, and benefits, and enrolls employer and business groups in the programs
  • Prepares and delivers sales presentations
  • Represents Metro at promotions, presentations, special events, and other such meetings to market transportation programs and services to groups of commuters and employers
  • Markets and promotes transit pass and various reduced fare programs and services to employers and educational institutions in Los Angeles County
  • Determines appropriate strategies to utilize when attempting to sell programs or services
  • Drafts and monitors annual contracts as required by Metro
  • Develops and maintains partnerships with businesses and educational institutions
  • Serves as a rideshare liaison with clients, sub-region community groups, and other organizations and provides information and assistance to the public regarding rideshare programs and services
  • Addresses questions and complaints to resolve problems and recommend corrective action within the assigned area of responsibility
  • Creates administrative reports on current and future programs and issues
  • Coordinates a variety of projects, programs, and events by providing a detailed plan, timeline, budget, and evaluation
  • Researches additional programs and services to expand transportation services to employers
  • Collects, compiles, and analyzes information from various sources on a variety of specialized topics related to programs and contracts
  • Prepares documents and materials for programs
  • Prepares comprehensive technical reports to present and interpret data, identifies alternatives, and makes and justifies recommendations
  • Photographs employees and student clients for identification cards
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out


    May be required to perform other related job duties

Essential Knowledge, Skills and Abilities

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

  • Metro public facing services and programs
  • Metro Employer Program and affiliated program practices
  • Sales techniques
  • Modern theories, principles and practices of outreach programs
  • Current Transportation Demand Management (TDM) practices and issues
  • Federal, state, and local government transportation policies and regulations
  • Research and analytical techniques, methods, and procedures
  • Report preparation methods
  • Marketing, media and public relations principles and concepts
  • Promotional and business writing
  • Business computer software applications, including Microsoft Windows, PowerPoint, Outlook, and Excel


Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Managing a sales cycle and meeting annual sales goals
  • Creating and implementing effective promotional projects
  • Communicating effectively orally and in writing
  • Interacting professionally with various levels of Metro employees, management and outside representatives
  • Exercising sound judgment and creativity in making decisions
  • Analyzing situations, identifying problems, recommending solutions, projecting consequences of proposed actions, and implementing recommendations
  • Conducting market research studies
  • Compiling and analyzing business data


Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

  • Implement time management skills to complete projects within tight time constraints and deadlines
  • Work independently
  • Handle highly confidential information
  • Prepare speeches, promotional copy, and other materials
  • Speak persuasively before groups and translate complex issues in general terminology
  • Represent Metro professionally before the public
  • Safely operate Metro vehicles
  • Travel to worksites
  • Read, write, speak, and understand English
Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

  • Bachelor′s Degree in Business, Marketing, Communications, or a related field


Experience

  • Three years of relevant experience coordinating and promoting service or transportation programs; some positions in this class may require specialized experience in area of assignment


Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

 

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • Typical office situation
  • Close exposure to computer monitors and video screen


Physical Effort Required

  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required
 

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Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised
Non-Contract5026Exempt28-MAY-0214-AUG-19

Disclaimer
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, or Temporary employee and/or is assigned to the Office of Inspector General (OIG) or Board Clerk's Office.

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

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