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Los Angeles County Metropolitan Transportation Authority

Job Specification

LD MANPOWER/ PAYROLL CUSTOMER CARE CLERK

 

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Pay Grade
BD4
Job Summary
To provide training and support for Manpower/Payroll Customer Care Clerks in the Customer Care unit. Under supervision, implements, processes, and maintains complex personnel departmental activities and/or transactions for all employees in Customer Care Department.
Duties and Responsibilities
  • Instructs and provides ongoing direction to Manpower/Payroll Customer Care Clerks
  • Coordinates with all Customer Care units to ensure all vacation time is scheduled and/or carried over in accordance with the Collective Bargaining Agreement
  • Monitors the absence from work hotline to document absences
  • Maintains department bulletin boards and updates information relating to policies, job bulletins, and employee recognition
  • Screens pre-bids to determine employees' qualifications and seniority
  • Advises employees of displacement rights in accordance with contract procedures
  • Reviews and reconciles statistical information
  • Prepares award notices and updates weekly job award report
  • Receives and distributes notice, letters, and other documents
  • Maintains vacation schedules for TCU staff
  • Records, verifies, and distributes minutes from meetings
  • Works closely with General Services, Accounting, and Human Resources to resolve administrative issues for Customer Care staff
  • Maintains training records, special projects and activity logs
  • Ensures that after a job award or displacement, timesheets are properly completed reflecting correct line item budget, shift and rest days, and deployment and paycheck locations
  • Issues telephone headsets and maintains records on equipment issued according to yearly budget
  • Issues, monitors and maintains employee carryover for vacation and sick leave
  • Reviews, maintains, and updates personnel records and processes payroll changes, including Personnel Action Forms (PAF)s and maintenance of employee departmental files
  • Ensures all employee E-Time information is submitted timely and verified for accuracy
  • Reviews daily payroll reports for completeness and accuracy and reconciles problems
  • Calculates final payroll earning for employees being terminated from service and request special checks from Accounting Department
  • Computes State Disability and Workers' Compensation benefits, sick pay, vacation pay, and retroactive pay for employees
  • Composes, types, prints, files, and maintains memos, reports, letters, and other departmental correspondence
  • Maintains and updates departmental rosters for TCU employees
  • Orders and tracks department supplies purchased with Pcard, submits monthly Pcard log, and distributes supplies to operational units
  • Receives and verifies supply inventory purchase orders and packing slips
  • Advises staff on departmental policies and procedures relating to timekeeping issues
  • Assists management as required
  • Contributes to ensuring that the EEO policies and programs of Metro are carried out


May be required to perform other related job duties

Essential Knowledge, Skills and Abilities
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
  • Complex record keeping
  • General office practices and procedures

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
  • Accurately interpreting and carrying out payroll and seniority provisions affecting contract employees
  • Complex recordkeeping
  • Analyzing situations and identifying problems
  • Exercising sound judgment and creativity in making decisions
  • Determining strategies to achieve goals
  • Communicating effectively in orally and in writing
  • Interacting professionally with various levels of Metro Employees
  • Operating a personal computer and office equipment

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
  • Use computer systems and required software applications
  • Establish and maintain filing systems, including detailed seniority rosters
  • Apply selection process as set forth in the TCU collective bargaining agreements
  • Operate a calculator and computer terminal
  • Communicate effectively with others
  • Establish and maintain effective working relationships
  • Prepare general correspondence and reports
  • Proofread work, identify and correct errors
  • Maintain confidentiality of materials and files
  • Follow oral and written instructions
  • Read, write, speak, and understand English
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education
  • None Required

Experience
  • Four years of relevant experience performing responsible clerical duties involving the processing and maintenance of complex personnel activities and records
  • Two years of relevant experience processing and reconciling employee payroll as well as ordering and purchasing supplies in an office environment

Certifications/Licenses/Special Requirements
  • None Required
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions
  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required
  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Standing
 

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Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised
Contract-TCU0666Non-Exempt10-AUG-1710-AUG-17

Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

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