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Los Angeles County Metropolitan Transportation Authority

Job Specification

OPERATIONS CENTRAL INSTRUCTION SPECIALIST

 

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Pay Grade
B63
Job Summary
Under moderate supervision, performs complex clerical duties and maintains accurate training records on all new hire employees that require Department of Motor Vehicles (DMV) certification and current employees that require re-certification; assists in organizing and coordinating class schedules for instructors and students/new employees.
Duties and Responsibilities
  • Reviews, maintains, and updates new hire employee list for completeness and accuracy on first day
  • Reviews daily employee attendance sheets until training completion to track and report employee progress and development
  • Processes paperwork for new employees
  • Processes final paperwork for employees being terminated from training and requests special checks from payroll
  • Maintains calendar and coordinates and schedules training classes
  • Provides appropriate DMV forms and schedules DMV appointments for all students
  • Processes Uniform/Shoe vouchers
  • Prepares letters, memoranda, forms, and reports
  • Gathers, inputs, maintains, and updates various complex lists, logs, and departmental records on a daily basis
  • Responds to inquiries from DMV, other departments, and employees regarding procedures and training records
  • Answers telephones and acts as an office receptionist for staff and new hires
  • Maintains, supports, and promotes a safe work environment while complying with all of Metro′s safety rules, policies, and procedures
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out


May be required to perform other related job duties

Essential Knowledge, Skills and Abilities
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
  • General office practices and procedures
  • English grammar, spelling, and punctuation
  • Complex recordkeeping
  • Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
  • Performing manual and computerized recordkeeping
  • Filing materials alphabetically, numerically, and chronologically
  • Maintaining complex records
  • Coordinating activities with other departments
  • Preparing correspondence and reports
  • Proofreading work and identifying errors
  • Dealing tactfully and communicating effectively with others
  • Typing 50 net words per minute

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
  • Compile and update training materials
  • Follow oral and written instructions Respond appropriately to inquiries and requests for information
  • Maintain confidentiality of materials and files
  • Read, write, speak and understand English
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education
  • None required

Experience
  • Two years of relevant experience performing manual and computerized recordkeeping and other complex clerical work

Certifications/Licenses/Special Requirements
  • None required
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions
  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required
  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required
 

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Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised
Contract-TCU0699Non-Exempt04-JUN-1428-AUG-19

Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

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