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Los Angeles County Metropolitan Transportation Authority

Job Specification

OPERATIONS SYSTEMS SUPPORT ADMINISTRATOR

 

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Pay Grade
H1K ($72,529.60 - $90,646.40 - $108,763.20)
Job Summary

Provides complex technical support in the implementation of Metro′s Maintenance and Materiel Management System (M3), including ensuring that all system users are properly set up, trained, and supported; that all issues are addressed in a timely and effective manner; and that the system and associated business processes are continually upgraded and improved as business needs are identified and evolve.

Duties and Responsibilities
  • Plans and manages the development, implementation, and technical support of the Maintenance and Materiel Management System (M3) in assigned Sector and/or Strategic Business Units (SBU)
  • Ensures that payroll module is successfully completed for all system users
  • Initiates system upgrades and enhancements based on system user requests and recommendations
  • Consults with user Sector Divisions and SBUs to clarify and solve M3 development needs and problems; establishes priorities and schedules to ensure user satisfaction
  • Leads internal work teams, task forces, and consultants to solve M3 problems and identify requirements and enhancements
  • Develops, upgrades, and implements policies, standard operating procedures, and user processes as necessary to ensure successful M3 performance across Metro
  • Represents Metro with outside vendors responsible for system maintenance and upgrades
  • Provides input to consultants regarding M3 needs and acceptability of alternatives
  • Identifies, monitors, and evaluates M3 performance to ensure alignment with Metro′s strategic goals and all applicable rules and regulations
  • Prepares cost/benefit analysis and other justifications resulting from M3 evaluation to purchase related products and services that will improve productivity and performance
  • Designs advanced decision support tools and models used for decision making
  • Prepares systems training manuals and technical systems documentation
  • Prepares comprehensive reports and correspondence
  • Conducts M3 training
  • Communicates and implements safety rules, policies, and procedures in support of the agency′s safety vision and goals; and maintains accountability for the safety performance of all assigned employees
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out


    May be required to perform other related job duties

Essential Knowledge, Skills and Abilities

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

  • Theories, principles, and practices of information systems and specified application area
  • Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
  • Advanced capabilities of large-scale, mini, and microcomputer hardware and software systems
  • Strategic tactical planning and goal setting
  • Research theories and techniques and data analysis
  • Change management, dynamics of organizational change, and promoting and sustaining behavioral change among individuals to improve performance
  • Individual and group dynamics
  • Leadership development
  • Applicable business software applications


Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Providing systems support
  • Managing strategic and sensitive projects or programs
  • Developing, establishing, and implementing various database upgrades, business processes, and operation procedures
  • Determining effective strategies to achieve goals
  • Developing and implementing policies, procedures, and process changes
  • Performing analytical management studies and related work
  • Analyzing and evaluating the effectiveness of plans, policies, and systems
  • Analyzing complex data, identifying problems, recommending solutions, and evaluating outcomes
  • Communicating effectively orally and in writing
  • Preparing comprehensive correspondence and reports, including flowcharts and presentations
  • Interacting professionally with executive staff and various levels of Metro employees and external stakeholders
  • Handling a cross-functional and matrixed team environment


Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

  • Compile and analyze data
  • Think and act independently
  • Understand, interpret, and apply Metro policies, rules, regulations, procedures, contracts, budgets, and labor/ management agreements
  • Effectively articulate and represent Metro′s strategic direction and improvement processes with internal and external stakeholders
  • Represent Metro before the public
  • Read, write, speak, and understand English
Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

  • Bachelor′s Degree in Computer Science, Information Systems, Business Administration, Public Administration, or a related field; Master′s Degree in a related field preferred


Experience

  • Three years of relevant experience providing systems support and designing complex information systems; some positions in this class may require specialized experience in area of assignment; experience in mass transit systems preferred


Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

 

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • Typical office situation
  • Close exposure to computer monitors and video screen


Physical Effort Required

  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required
 

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Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised
Non-Contract9644Exempt13-NOV-0729-AUG-19

Disclaimer
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, or Temporary employee and/or is assigned to the Office of Inspector General (OIG) or Board Clerk's Office.

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

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